Check-in Time / Check-out Time
Starting from 1 January 2017:
Check in: 3:00pm / check-out: 11:00am
Arrangement on Adjacent Rooms or Rooms on Upper Floors
Make your request at the time of booking with reservation team (subject to room availability).
Free service for early check-in or late check-out.
Early Check-in / Late Check-out
Standard check-in time is 3pm local time. In order to guarantee early check-in, we recommend you contact the hotel reservation team for more information on early check-in options for your arrival date. (Better not to state early check-in and leave baggage at concierge. otherwise, everyone will ask for it.)
Standard check-out is 11am local time. We are pleased to offer late check-out for an additional fee. For late checkout between 11am and 6pm, HK$110 net per hour will apply. For check-out after 6pm, a full daily room rate will apply.
Cancellation / Amendment Policy
Penalties will be applied for any cancellation or amendment on bookings and it is subject to the corresponding terms and conditions. Please contact our reservation team for details.
A cash deposit of HK$500 per room per night, maximum HK$2,000 per room per visit, or by credit card authorization to hold the fund is required upon check-in for incidentals in addition to room charges and tax. If the amount actually incurred during the stay exceeded the deposit paid, extra funds will be requested.
For cash paying guests, a cash refund will be provided upon check-out if no incidental or damage of any hotel’s property occurs. If credit card was presented for deposit payment, the refunding process will get through credit card and the time required varies across different banks. Please contact our reservation team for further details.
We accept credit cards, advance bank-in payment and cash.
Credit Cards Payment
We accept VISA, Master Card, JCB, Diners, American Express & Union Pay.
Early Departure Fee
Please refer to relevant terms and conditions or contact reservation team for further details.
Laundry / Dry Cleaning Service
Laundry and dry cleaning service are available daily. Please fill in the form(s) provided in guest room and place the garment(s) in the laundry bag provided.
Kitchenette is available in designated room types. Please contact reservation team at the time of booking if necessary.
Local voltage in Hong Kong is AC220V/50Hz.
Click here for restaurant information
Please make reservation due to limited seating in our restaurants.
Operating hours are from 7am to 10:30pm.
Facilities & Services
Hotel Facilities and services
Click here for facilities and service information
Wifi access is available in the lobby, restaurants, function rooms and designated rooms, please contact our reservation team for details.
Traffic & Transport
Shuttle Bus Service
Shuttle services are available between our hotel and Tsuen Wan and also Tsim Sha Tsui. For shuttle bus schedule, please click here.
Airport Transportation Service
Limousine service and hotel airport shuttle bus service are available, please click here for details.
Please click here for more transport services options to/ from Hotel.
Hotel Car Parking
Hotel car parking is available: HK$28 (Mon – Thu) / HK$40 (Fri – Sun, PH & PH Eve) per hour.
No pets are allowed in the hotel.
Flower Bouquet / Cake Arrangement
We are pleased to arrange flower bouquet and cake for your special day, please contact our reservation team at the time of booking for the special arrangement.
Royal Fans Benefits
Be our Royal Fans to enjoy privileges in our Hotel. Please click here for registration and further details.
There are different attractions or shopping areas nearby the Hotel. Please contact Concierge or click here for more information.
Please contact us at (852) 3716-2888 or email at firstname.lastname@example.org for your lost item(s).
(852) 3716-2888 / email@example.com
(852) 3716-2888 / firstname.lastname@example.org
(852) 3716-2819 / email@example.com
(852) 3716-2820 / firstname.lastname@example.org
Food & Beverage Department
(852) 3716-2898 / email@example.com
Front Desk Department
(852) 3716-2888 / firstname.lastname@example.org
(852) 3716-2816 / email@example.com