Precautionary Measures for COVID-19:

 

All hotel areas

  • Increase the frequency of cleaning and disinfection of carpets at entrances with disinfectant every hour; public area such as lifts, elevators, telephones, washrooms and lobby with disinfectant every two hours; clean and disinfect the air-conditioning system at least once per week and strengthen cleaning and disinfection of air filters
  • Set up Hygiene Check Station at every hotel entrance with disinfected carpet and hand sanitizer, all guests are requested to have their body temperature checked at the entrance

 

Banquet service

  • Provide body temperature check service for event guests if needed and advise guests to wear a surgical mask and seek medical advice promptly if influenza-like symptoms develop
  • Ensure the adequate washrooms and Hygiene Check Station within the event venue, banquet staff indicate the location of personal hygiene equipment for event guests

 

F&B service

  • Guests are required to wear surgical mask, have body temperature check and disinfect hands with hand sanitizer provided by restaurants before being seated, and guests who are neither wearing a surgical mask, body temperature is over 37.5°C nor refuse to have their body temperature check are not welcomed
  • There is a minimum distance of 1.5m or partition installed between tables, and no more than 4 guests for each table
  • Increase the distance between the food on the buffet table and put some food in small dishes
  • Guests are required to wear surgical mask when collecting food on buffet table
  • Strengthen the cleaning and disinfection of air-conditioning system, restaurant and kitchen area including cooking utensils and tablewares
  • Strictly implement food safety guidelines for food handling to ensure food hygiene, such as avoiding prolonged food displaying, placing independent food tongs on buffet table, and monitoring the hygiene condition of restaurants and follow up in due course
  • If guests have special dining requests, hotel will make arrangements accordingly

 

Accommodation

  • Strengthen the cleaning and disinfection of room facilities including carpet, air-conditioning filter, bathroom air intake vent and bathroom drain, etc
  • All guests are requested to have body temperature checked and fill in a health declaration form while checking in
  • The hotel does not accept any guest who (1) under the HK Government’s 14-day compulsory quarantine order, or who have been in close contact with anyone who is currently under this order; (2) is exempt from a compulsory quarantine but has visited other countries/territories in the past 14 days before the arrival date; (3) in the past 14 days, have stayed at the premises or same building there have been diagnosed of COVID-19 (4) in the past 14 days, have been in close contact with someone who is a confirmed COVID-19 case
  • If guest is suffered from fever or other influenza-like symptoms, guest will be advised to wear surgical mask and seek medical advice promptly
  • Suggest in-house guests to dine in hotel restaurants or order room service
  • If guests have special room requests, hotel will make arrangements accordingly

 

Staff measures

  • All staff must measure body temperature, disinfect hands and wear surgical mask before entering hotel, and all food-handling staff must wear gloves and surgical mask during duty
  • Provide staff with guidelines on proper wearing of surgical mask and use of hand sanitizer, personal hygiene and body temperature check
  • If staff has body temperature over 37.5 degrees Celsius or influenza-like symptoms, he or she will be arranged to seek medical advice and refrain from work
  • Strengthen the cleaning and disinfection of staff changing rooms and staff canteen, reduce the maximum number of people in staff canteen, staff must wash their hands before and after meals and wear surgical mask all the time (except having meals)

 

Health Club

*The opening depends on latest directions under the Prevention and Control of Disease (Requirements and Directions) (Business and Premises) Regulation (Cap. 599F) and the Prevention and Control of Disease (Prohibition on Group Gathering) Regulation (Cap. 599G)

  • Maximum number of people is restricted in the swimming pool and gym facilities area
  • Guests are required to have body temperature check before entering Health Club and wear surgical mask before and after exercise
  • Hand sanitizer is provided for guests inside Health Club and gym facilities will be cleaned and disinfected before and after each use
  • There is at least 1.5m distance between gym facilities in use and between sunbath chairs, partitions are installed between some gym facilities
  • Health Club is temporarily closed during four cleaning periods daily for disinfection