Frequently Asked Questions
General Information
1. How to get to Royal View Hotel?
We offer a complimentary shuttle bus service connecting Royal View Hotel with MTR Tsuen Wan Station and Tsuen Wan West Station. The shuttle bus service operates daily from 07:00 to 23:00, with departures around every 10 to 20 minutes. For full schedule details and luggage size restrictions, please visit: https://www.royalview.com.hk/hotel-shuttle-bus/
Additionally, visitors can take public bus route 234B, 53, or A38, get off at Ting Kau Bus Stop, and walk for about 7 minutes to reach the hotel.
2. What is the nearest train or bus station to Royal View Hotel?
Royal View Hotel is just a 10-minute drive from MTR Tsuen Wan Station. Complimentary shuttle bus service to and from MTR Tsuen Wan Station is available for hotel guests. For full schedule details, please visit: https://www.royalview.com.hk/hotel-shuttle-bus/
3. What is the smoking policy at Royal View Hotel?
Royal View Hotel is a 100% smoke-free property in compliance with Hong Kong’s Smoke-free Ordinance.
Booking & Policies
1. What are the check-in and check-out times of Royal View Hotel?
Check-in is at 15:00 and check-out is at 11:00. Early check-in and late check-out are subject to availability.
2. Can I store my luggage before check-in or after check-out at Royal View Hotel?
Guests can enjoy complimentary luggage storage for up to two items during their stay. For storage outside of the stay period or for additional items, a charge of HK$10 per item per day will apply.
3. Does Royal View Hotel require to place a deposit upon check-in?
No deposit is required for stays under 28 days. For stays of 28 days or more, a HK$3,000 deposit for incidentals is required upon check-in, in addition to the room charge.
4. Is late check-in available for guests arriving after midnight?
Royal View Hotel Front Desk operates 24 hours a day. You will be warmly welcomed regardless of your arrival time.
Rooms & Amenities
1. What in-room amenities are provided at Royal View Hotel?
At Royal View Hotel, our guest rooms are thoughtfully equipped with everything you need for a stay that feels as comfortable and effortless as home. Each room features a 32-inch LCD television with local and satellite TV channels, together with a mini-refrigerator, ensuring your moments of rest are just as enjoyable. For seamless communication, rooms are fitted with an in-room telephone and international direct dialing, alongside a voicemail service and complimentary Wi-Fi, keeping you connected whether for business or for keeping in touch with loved ones. Your comfort is our priority: every guest room is equipped with an individual air-conditioning system, a hair dryer and an in-room safety deposit box. Should you require one, the hotel can also provide a folding babycot upon request. Furthermore, selected rooms come with kitchen utensils and a microwave oven, offering added convenience for long-stay guests and those who enjoy preparing their own meals.
2. Is there free Wi-Fi at Royal View Hotel?
Royal View Hotel provides complimentary Wi-Fi in the guest rooms and public areas.
3. Does Royal View Hotel offer an airport shuttle service?
No, Royal View Hotel does not provide a direct airport shuttle service. However, our front desk team is happy to assist you with arranging taxi transportation to the airport. Alternatively, guests may walk 7 minutes to Ting Kau Bus Stop to take bus A38 to Hong Kong International Airport.
4. Does Royal View Hotel have a gym?
Yes. Located at Level 2, the Health Club features treadmills, free weights, as well as complimentary sauna and steam bath facilities. It is open daily from 08:00 to 22:00.
5. Does Royal View Hotel have a swimming pool?
Yes. The outdoor swimming pool is open seasonally from July to October, daily from 08:00 to 21:00.
6. Is Royal View Hotel suitable for families?
Yes. We offer spacious family rooms equipped with two double beds, comfortably accommodating up to 4 adults, alongside children-friendly amenities including an outdoor swimming pool, game zone and convenient shuttle bus services.
7. Does Royal View Hotel offer children’s facilities?
Yes. A dedicated game zone and kid’s room are located on the 5th floor for our younger guests to enjoy.
8. Are EV (Electric Vehicle) charging facilities available at Royal View Hotel?
Yes. We provide electric vehicle (EV) charging facilities for in-house guests, including Tesla chargers (EV charging spaces are limited and available on a first-come, first-served basis).
9. Are there dining options or vending machines at Royal View Hotel?
Yes. Lido Heen, located at level 2, offers daily breakfast and lunch options. Additionally, the hotel lobby features vending machines with microwaveable meals, drinks and daily essentials, along with microwaves available for guest use.
10. Is Royal View Hotel suitable for long stay?
Yes, highly suitable. Surrounded by scenic views, Royal View Hotel offers comprehensive long-stay amenities—including self-service laundry rooms, basic in-room kitchenette, health club, and monthly parking options—along with flexible long-stay packages to ensure a comfortable, home-like experience. For details, please visit: https://www.royalview.com.hk/monthly-packages/
11. Is the monthly rate inclusive of utility expenses, service charge, and taxes?
Yes. Our monthly rental packages are all-inclusive, covering utility bills (water and electricity), service charges, and applicable taxes for a hassle-free stay. For details, please visit: https://www.royalview.com.hk/monthly-packages/
12. Can I cook in the guest rooms?
Yes. Our selected room types and all studio rooms are equipped with an electric stove, microwave, and essential cooking utensils.
13. Are laundry facilities available for long-stay guests?
Yes. Self-service laundry machines are located on the 12th and 15th floors. Tokens are available at HK$22 each.
14. Does Royal View Hotel have meeting rooms?
Yes. We offer multiple functional meeting rooms ranging from 386 to 570 sq. ft., which can accommodate 20 to 40 guests. They are ideal for business meetings, social gatherings, and private parties. For details, please visit: https://www.royalview.com.hk/events/meetings/
15. Are there pet-friendly rooms in Royal View Hotel?
Unfortunately, pets are not permitted in Royal View Hotel guest rooms, with the exception of guide dogs.
Surroundings
1. What attractions are located near Royal View Hotel?
Royal View Hotel is surrounded by a variety of leisure and scenic attractions. Guests can easily walk to nearby beaches, including Lido Beach (approximately 7 minutes) and Ting Kau Beach (approximately 10 minutes), or enjoy a stroll along the Tsuen Wan Promenade.
Major landmarks, exhibition venues, and key international transit hubs—such as Hong Kong International Airport, Hong Kong Disneyland, AsiaWorld-Expo, Ngong Ping 360, the Hong Kong Convention and Exhibition Centre, and High-Speed Rail West Kowloon Station are all within a 30- to 40-minute drive.
2. Is there a beach near Royal View Hotel?
Yes. Royal View Hotel is located right near Lido Beach, which is just a 7-minute walk away. Ting Kau Beach is also within a 10-minute walk.
3. Where is the nearest hospital?
The nearest hospitals to Royal View Hotel are Hong Kong Adventist Hospital – Tsuen Wan, located approximately 5 km away with just a 5 to 10-minute taxi ride), and Yan Chai Hospital, situated around 7 km away with just a 10 to 15-minute taxi ride).
Go Royal
1. What is Go Royal?
Go Royal is a hotel loyalty programme managed by SHKP Group covering the 6 Royal Hotels (including The Royal Garden Tsim Sha Tsui, Royal Park Hotel, Royal Plaza Hotel, Royal View Hotel, ALVA HOTEL BY ROYAL and The Royal Garden Kowloon East) and their affiliated restaurants including Shikigiku Japanese Restaurant (ifc mall, Hong Kong), Sabatini Ristorante Italiano (ifc mall, Hong Kong) and Asian Delights by The Royal Garden.
Go Royal is a coalition loyalty programme with The Point. By using The Point bonus points as a loyalty currency, Go Royal Members can earn 1 The Point bonus point per every HK$1 spent at Royal Hotels or designated SHKP malls, whereas accumulated points can be used to redeem fabulous rewards.
2. How to enroll Go Royal?
Go Royal Purple (Register for free): Membership registration can be done on Go Royal App or Go Royal WeChat Mini Program. Simply download Go Royal App and follow the instruction to complete the process.
Go Royal Gold (HK$1,388 annual fee): Go Royal members can use points only or cash only to upgrade their membership to Go Royal Gold by making a redemption of Gold membership through Go Royal App or Go Royal WeChat Mini Program. Go Royal members can also visit any Participating Hotel or Restaurant to upgrade their membership to Go Royal Gold.
3. What are the Go Royal membership types?
There are two Go Royal membership types:
Go Royal Purple: Enjoy Go Royal member benefits immediately upon free sign-up
Go Royal Gold: Unlock more benefits and get exclusive vouchers valued at over HK$2,500 with an annual fee of HK$1,388
4. Who should I reach out for support with Go Royal matters?
You may contact Go Royal Member Services Team at:
Email: info@goroyal.com.hk
Phone / WhatsApp: (852) 2827 8636
WeChat official account: Go Royal by SHKP
(Office hours: Monday to Friday from 09:00 – 18:00, except Hong Kong public holidays)
